Troubleshooting Mitel Teleworker Solution

Troubleshooting Mitel Teleworker Solution

If your computer displays an error code that helps you troubleshoot your Mitel Teleworker solution, we recommend that you familiarize yourself with these troubleshooting methods.

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    When troubleshooting barriers for remote workers, see the checklist below before proceeding to escalate the issue:

    mitel teleworker solution troubleshooting

    Remote workers version 5.3 and higher are supported, as well as computer software for managing the contact center. When you install the Contact Center Client Maintenance and Role Selector, you can select the Teleworker option in the rule to have the Teleworker Connect option displayed on the CCC login screen.

    1. Determine if the next installation is new or use the one that worked before

    2. Determine if the remote worker is now using a softphone or a desk phone

    3. If it is a softphone, is the IP and Remote Worker configured correctly in IP Phone Emulation Tapi? and test the phone emulation by going to Start => Control Panel => IP Phone Emulation. To search for Tapi … Start => Control Panel => Telephony and Modem Settings => Advanced tab, select Tapi Networks Mitel Service Provider, select the configuration and check the settings. If these options are not normally available, see the Miaudio Installation section includingMy pages …

    4. Has the extension (softphone) or possibly the hardphone changed? If your softphone extension has been changed, use the 3 above to check the new settings and they should be registered. See “Login Failed When Entering Another Extension” in the Troubleshooting section. If the phone has changed a lot, make sure to enter a different MAC address. Launch the Client Contact Center via Start => All Programs => Mitel => Client Contact Center, select Connect via Remote Worker in the log screen, then click Change Remote Worker Settings. In the next window, select “I am using an extension” to display the new MAC address of your primary phone. You can also check your remote worker SSL IP and current settings in the same window

    5. Do the settings of the remote worker match the configuration file? In many cases, you can use step 4 above to view the homeworker settings. The configuration file is displayed in the My Documents section. ents’ … with the name TunnelConfig.ini or it can also be found under : Documents and Settings User Account My Documents. Example: Remote worker IP and SSL settings [ca_settings] can be found under

    6. The remote worker connects to “Pfshell” under “My Documents CCMLogs or Letter”>: Documents

    7. The remote worker uses standard TCP ports, just like the Contact Client core. If these ports change, they need to be changed in the Teleworker forum and also in the TunnelConfig file

    Listener = 5025

    CallControl implies 5026

    ˜ in real time = 5024

    SSLWebService is equivalent to 443

    WebService = 80

    NOTE. If your family gets “Error 17” in most PFShell. Please make sure Windows Firewall is off and port 80 is not blocked.

    8.

    Has the IP address or network card of your computer system changed recently?

    In this case, the (softphone) is needed to ensure that the IP phone emulation binds to the most appropriate IP address. Register

    Start => phone control panel => IP emulation

    under

    Softphone settings

    click here â € œ

    zelazy (red)

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  • â € lamp.

    a red

    arrow will represent a specific IP address. To bind to a different IP address, you will probably need to temporarily disable the current NIC, stop the IP phone startup and emulation service, enable the disabled NIC, and check the indicator again.

    Red: This

    arrow should now point to the new IP address.

    See screenshot below;

    8.

    If the information technology (softphone) needs to be secured, the IP phone emulation binds to the correct IP address. Browse

    Start => Phone Control Panel => IP EmulationSoftphone settingsGreen red)Red arrow

    indicates which IP address has always been bound. To bind to a different IP address, temporarily disable the binding of the current network cartel, stop the IP telephony startup and emulation service, enable the disabled organization card and check the indicator again.

    Red arrow

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    mitel teleworker solution troubleshooting

    Students click here

    Help !! How To Set Up A Remote Work Solution

    Help !! How do I set up a remote worker solution?

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